Complaints Procedure
EcoEnergy Consultants is committed to providing an excellent service. If you feel we have not met your expectations, we want to hear from you so we can put things right.
How to Make a Complaint
You can raise a complaint by contacting us through any of the following channels:
- Email: complaints@ecoenergyconsultants.co.uk
- Phone: 0191 816 1950
- Post: EcoEnergy Consultants, Complaints Department, 1 Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AA
Our Process
- Acknowledgement: We will acknowledge your complaint within 2 working days of receipt.
- Investigation: Your complaint will be thoroughly investigated by a senior member of our team.
- Response: We aim to provide a full response within 10 working days. If the matter is complex and requires more time, we will keep you informed of progress.
- Resolution: We will work with you to reach a fair and satisfactory resolution.
- Escalation: If you are not satisfied with our response, you may escalate your complaint to the relevant ombudsman or regulatory body.
Our Commitment
We treat all complaints seriously and use feedback to continuously improve our services. Every complaint is logged, tracked, and reviewed at management level.